1. About these terms
These Terms & Conditions (“Terms”) form an agreement between you (the “Client”) and Velocity Wear (“we”, “us”, “our”). They apply to all quotes, orders and custom production we carry out. Placing an order or paying a deposit confirms that you have read and accepted these Terms.
2. Quotes & orders
Quotes are based on the specification, artwork, garment, decoration method and quantity you provide, and are typically valid for 14 days unless stated otherwise. An order is confirmed and a production slot reserved only once the 50% deposit (see Payment Terms) has been received and your order details are agreed in writing.
3. Minimum order quantity
We produce orders of any quantity, subject to a minimum order of 50 pieces per design for most products and 20 pieces per design for leather jackets (orders of 10 accepted for a limited time), unless otherwise confirmed in writing. Sizes may be mixed within a design’s minimum. There is no upper limit — from a single minimum-quantity drop to bulk and wholesale runs in the thousands, with tiered pricing that rewards volume.
4. Samples
Samples are made to the same specification and premium standard as a production run, and they are charged. The fee is £150 for one or two sample pieces, worldwide shipping included. More than two samples, and samples that need a separate lab dip or custom fabric development, are quoted separately.
Where a bulk order follows, the sample fee is credited in full against the invoice for that order, so the sample ultimately costs you nothing. The credit applies to one bulk order, is not redeemable for cash, and is not refunded on its own if no bulk order is placed. Sample lead times are confirmed when the sample is ordered and sit outside the production window in Production & Turnaround below.
5. Payment terms
Payment is made in two stages:
- 50% when the order is placed — payable to confirm your order and reserve your production slot. Production begins once this payment has been received and you have approved the digital demo / mockup.
- 50% once the order is ready to ship — the balance is invoiced when production is complete, so that 100% of the order value is cleared before your goods are shipped. Orders are dispatched only after full payment has been received.
Deposits become non-refundable once production has started, as custom items are made specifically for you. All prices are exclusive of shipping (see Shipping & Delivery) and of any applicable taxes or duties.
6. Shipping & delivery
Shipping is charged separately and is not included in product prices. The delivery cost is charged on the weight and dimensions of the shipment, together with the destination and the service selected, and is quoted and invoiced separately. We ship nationwide and worldwide, including the UK, USA, Canada and Europe. For international orders, any import duties, taxes or customs charges are the responsibility of the recipient. Delivery timeframes are estimates and begin once production is complete and full payment is received.
7. Artwork, demo & approvals
You are responsible for ensuring you own or are licensed to use any logos, designs or artwork you supply. We produce a digital demo / mockup for your approval before production; once approved, it is treated as the final, agreed specification. Slight variations in colour, placement and finish are normal in custom decoration and are not considered defects.
8. Production & turnaround
Bulk production typically takes 10–15 working days and starts from the date of demo approval and satisfaction of the agreed payment conditions. Shipping time is additional and is quoted per destination. Estimated turnaround times are provided in good faith but are not guarantees, and may be affected by order size, artwork complexity, stock availability and courier timelines.
9. Changes & cancellations
Changes requested after demo approval, or cancellations after production has begun, may incur additional charges and may not be possible. Please confirm all details carefully at the demo stage.
10. Returns, defects & claims
Because every item is custom-made to your specification, orders cannot be returned or exchanged for change of mind. If your order arrives with a genuine manufacturing defect or a discrepancy from the approved demo, please notify us within 7 days of delivery with photos, and we will assess a repair, remake or fair resolution for the affected pieces.
11. Intellectual property
You retain ownership of your own brand assets and artwork. All website content, original designs, mockups and materials created by Velocity Wear remain our property unless agreed otherwise in writing.
12. Limitation of liability
To the maximum extent permitted by law, our total liability for any order is limited to the value of that order. We are not liable for indirect or consequential losses, or for delays caused by events outside our reasonable control.
13. Governing law
These Terms are governed by the laws of Pakistan, where Velocity Wear operates, without affecting any mandatory consumer rights you may have in your country of residence.
14. Contact us
Questions about these Terms? Reach us at info@velocity-wear.com, on WhatsApp at +44 7367 067226, or via the contact form on our website.